LATEST - all deliveries running well across the UK.
UK STANDARD DELIVERY - £5.95 - includes FREE gift card option worth £1.95
Please find below information pertaining to deliveries and delivery charges. If you cannot find the information you are looking for or have a question about our delivery arrangements please contact us.
What are your delivery charges?
Our delivery charges vary according to where you want your order delivered and how quickly you require it. Our standard delivery charge to a UK mainland address is £5.95, although this can vary from time to time for a number of reasons. For a firm quote of the delivery charge for your order please enter the appropriate delivery details at the basket/checkout stage. From time to time we may offer lower or free delivery charges based on baskets of a certain value. If you wish to be advised of these offers please register for a newsletter.
When will my order be delivered?
For items in stock, our standard delivery time is 7/10 days, however in practice most orders are despatched within 24 hours of receipt and should be expected within 5 working days or much less. For most orders you can choose faster delivery options at the checkout stage. During periods of exceptional demand, such as in the run-up to seasonal gift times, these lead times can be lengthened slightly. Although we obviously try and make allowances for such occasions, due to the nature of the business, it is difficult to cover all eventualities.
If you are concerned about your order, please email or phone customer services although please be aware that at busy times all our operators can be occupied and the best way of communicating with us may be by email. If one or more of your items is not in stock we would prefer to despatch your entire order at the same time and thus your order will leave us within 48 hours of the delivery date quoted on the latest item at the order stage. If this changes, we will contact you to determine if you want to split the shipments.
Can I specify when my item will be delivered/choose Express Delivery?
Currently for most UK orders you can choose ‘next working day’ and ‘next working day before Noon’ options at the checkout stage in addition to standard delivery. The availability of these options is dependent on the size of your order and the time/day ordered and the costs of each are specified at the checkout. Details are specified at the basket stage. At exceptionally busy times or when bad weather makes it impossible these services may be withdrawn or restricted at short notice. If we cannot deliver an item within your chosen time-frame we will endeavor to let you know as soon as possible. Please give as many contact details as you can when ordering and ensure that someone will be in to sign for the goods which will be delivered by courier. Please also note that certain items are excluded from special deliveries but that we cannot currently detail this at item level. We will contact you if we cannot deliver by your chosen method and make alternative arrangements.
Can I request a Saturday delivery?
We are currently able to offer a Saturday delivery service at the checkout stage for most smaller items. However this may not always be possible and additional charges will apply. If you are in any doubt about the availability of this service please call 0844 573 8644. Please also note the details above which also apply to the Saturday option.
How will my item be delivered and how can I get more information?
We use a variety of couriers to deliver orders including our own vehicles, however most standard orders will be delivered by courier depending on the weight/size of the ordered items. If you enter your email address at the checkout stage you will receive an email on despatch detailing how your item has been sent and other relevant information. Entering a mobile number may also allow us to send you a SMS message nearer to the delivery time and a tracking number to allow you to see where the parcel is in the system. (SMS services in this respect are still in development and have currently been withdrawn).
If you give us a valid email address at the checkout stage you will be advised when your order has been despatched and the method it was despatched by which may include the name of the courier and a consignment no. The service used will depend on the nature of your order and the delivery service chosen at the checkout. PLEASE NOTE THAT SOME OF OUR COURIERS MAY ATTEMPT HOME DELIVERIES UP TO 9PM IN THE EVENING. If you are not going to be in when delivery is likely to be attempted and wish to give directions as to where it should be left you must leave a signed note in a prominent position quoting the parcel/consignment no. We obviously cannot accept liability for missing goods that have been accepted for delivery in this manner. If you are not in when delivery is attempted a card should be left with instructions as to what will happen next. Please follow the instructions as soon as possible to prevent the item being returned to us. Please remember that if deliveries to residential addresses are affected by bad weather or other problems, customers are welcome to collect their parcels from their local depot. It is important you telephone them first so that they can ensure your parcel is available to collect from the depot. When collecting your parcel you will need to have photographic identification such as a passport or driving licence.
By Royal Mail
Items despatched by Royal Mail will arrive with your postman and cannot currently be tracked. For more Royal Mail information including information on each region click here
Can I specify how I would like my order delivered?
Given the wide variety of orders possible, a specific choice of courier is not available at this stage. Currently, if you choose next day delivery your item will be always despatched by courier. We hope to be able to offer more delivery options in future.
Can I specify a different delivery address to my billing address?
Yes. This is often the best plan if you know that someone is not at your billing address during the day or if your item is a gift for someone you will not be seeing. So, if you want your order to be delivered to another address, please enter this information at the checkout stage. Please check both the billing address and delivery address at the checkout before confirming the order.
What happens if my requirements change?
Unforseen circumstances can sometimes spoil the best of plans. If you change your plans and your order has not been despatched contact us to re-arrange.
Do you deliver overseas?
Yes we welcome overseas enquiries and we can deliver to many overseas countries. Please select your delivery country at the checkout stage by pulling down the list of countries when typing in the delivery address. This will give you a list of countries to choose from and will update the delivery charge. If you do not see the country you want your item delivered to or do not believe the charge to be correct then please contact us. We reserve the right to decline an overseas order if we believe the combination of items is unsuitable for shipment or the calculated shipping charge is wrong, but will contact you to discuss this before shipment and before payment is charged to your account. Please note that our software currently does not allow us to select which products are available for specific markets and since our goods are primarily selected for the UK we have to deal with overseas shipments on a case by case basis.
What if I can’t see my question here?
We are very conscious that many website FAQ’s don’t cover every scenario and therefore we’re really keen to ensure that we are different and answer all your questions, thus if your question isn’t answered above please do let us know and not only will we answer it, but also we’ll post, if relevant, the answer here for others to see.
Please note that to take advantage of the most up to date delivery information giving us your email address and at least one contact phone number (preferably a mobile no.) helps us keep in touch.