Contact Us

By Post:

The Worm that Turned Ltd
66-68 Derby Road

By Phone in the UK

Orderline and Customer Services: 0345 6052505 all UK calls charged at your local rate or cheaper* (see below). Opening times

Outdoor Furniture / Outdoor Lighting / Garden Services advice line: 0345 6052505 all UK calls charged at your local rate*. Opening times

By Phone from outside the UK

We're delighted to take calls from overseas customers but only support English language calls at present. Between 10.00-17:00 GMT call +44 1159 482 800. Please note this no. is for customer enquiries only. Outside these times please leave a message.


Orders and order queries only: Emails sent to this address that do not relate to specific items you have ordered or are thinking of ordering will be deleted and may be marked as spam. We use a ticketing system for such requests to ensure your enquiry is dealt with in a timely manner and by the right person. We respond to all genuine enquiries within 24 hours, but usually it is a lot quicker.

Product questions: use the 'ask a question' button on the relevant product page or if it relates to a product you cannnot find, please email customer services.

Press Enquiries: We are happy to supply hi-res images of most products to bone-fide media. Please note the publication and street date where possible. We normally respond to these requests within 12 hours, but if you've not heard back from us or need an image urgently please call 01159482800 in office hours.

NB Please do NOT use this email address for speculative advertising or sales enquiries. Enquiries using this address will not be replied to.

If you are interested in supplying products to us, please write to us enclosing samples where relevant. If you are selling services it is unlikely that a cold call or email will interest us as we do not buy services in that way.

Face to Face

(our shop - come visit, although please note that we have moved a short distance down the road from our previous location)

66-68 Derby Road Nottingham NG1 5FD

Current opening times and location information here

0115 9482800 - Shop customers only please.

Please note that we do not see salesmen at the shop address without a prior appointment.

*All calls to our 0345 6052505 no. are charged at your local rate or included in your 'talk time' minutes if you are call from a mobile phone. For more information on 0345 no.s including how tariffs vary by operator please see information on area codes