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REVITALISING YOUR OUTDOOR SPACE

A challenging time for us all ...

The COVID pandemic has taken hold around the world and we are living in a post-Brexit environment. Many sectors that we operate in are affected by both impacts to a greater or lesser extent. Despite this and despite the partial closure of our showroom, our business has grown substantially, but we are aware that some customers have been affected adversely.

Although many of these issues have been widely detailed in the press, we think it is important that you are aware of the challenges The Worm that Turned is facing today and would like to give you some more detailed information here.

Extremely High Demand

Interest in home and garden products is greater than ever in every part of the world, not just the UK. Our suppliers generally supply most major economies. Unfortunately, the high demand has a great impact on the available stocks and the manufacturing planning that has resulted in inevitable delays. Considering the current high demand is expected to continue and the ongoing difficulties of supply in the industrial chain, delivery delays are still abnormally long and production can be subject to unforeseen events. Nonetheless stock IS arriving a little better now, but peak demand times are always going to produce delays.
What are we doing to help?
1. We always try to give a reasonable and honest forecast of the stock will arrive and update this when necessary. We are mainly in the hands of our suppliers and their suppliers in the chain. Sometimes a small delay to one component can impact on a large item.
2. We have placed many additional orders and are doing all we can to keep our stock levels up, but are restricted by space considerations at times and the breadth of our inventory.
3. We maintain a list of available furniture and are more than happy to discuss changing your order for available items.
What can you do to help?
1. Place your orders in good time if they are needed for a specific event. Nothing can be guaranteed unless it is physically in stock.
2. Be patient. We understand that we've all come to expect things NOW, but I think we all know that quality takes time and most of our products are designed to be enjoyed over a long period. There will always be another sunny week to enjoy your purchases.
3. Don't be over optimistic. If we say the end of the month, we mean literally the end of the month and possibly the beginning of the following. 4. Let us know if you are going to be away for any extended period or if your project is likely to be delayed. Whilst we can hold your furniture for short periods our available space is very constrained at times and thus your ability to take furniture when it is ready to ship.
5. Be prepared to take part shipments where possible. We know some people would rather everything arrive together and it is often cheaper for us to do that, however at times when our space is constrained, it can be a great help.



Availability and Container Issues

Global container transport is facing huge problems and as a result, international transports are completely disrupted. Imports from Asia are particularly badly affected, which makes it extremely difficult to find empty containers to transport our goods continuously to Europe. Moreover, the shipping companies change the routes on their own accord, which means that our planned deliveries are involuntarily postponed.



Shortage and Price Increase of Raw Materials

Due to the global high demand for raw materials, our suppliers are facing shortages. Scarcity of various raw materials, such as fabric, foam, and oak wood is causing significant delays in the production of many products. In addition, the exceptional measures taken in production and the increase in volume are putting pressure on the production process.


Brexit and Delivery Delays

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Driver Shortages

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