Customer Service Assistant.
The Worm That Turned aims to ‘revitalise your outdoor space’ with our unique mix of home and garden merchandise including furniture, lighting, decor and gifts. We’ve been ‘multi-channel’ retailing (shop, online, phone, mail order) for over a decade now, but we’re still growing and are always interested in hearing from people who would like to to join our award winning team and help us to fulfill our exciting plans for the future. Our customer base is mainly based in the UK and is a mixture of consumers and businesses.
We look for people with the following attributes:
passion - for one or more of the areas we work in or simply retail itself. Perhaps you've had some recent experience that you would like to build on?
friendliness - pleasant to work with and able to interact with customers in a polite, positive manner, both in person AND over the phone/email (thus good standards of English grammar are expected and a good telephone 'voice').
flexibility - happy and willing to take on a wide variety of tasks (often at the same time) and complete them to a high standard.
willingness to learn - able to accept change as an ongoing part of the company's growth and absorb detailed information on our ranges of merchandise.
physical fitness - as the job can entail lifting merchandise around the shop/warehouse from time to time.
previous work experience - ideally some experience in the areas mentioned above - i.e customer service, retail, sales.
IT skills - comfortable using with bespoke and proprietary software. Training will be given on our systems and we expect people to be able to make the most of them.
creativity - whether it’s visual merchandising, advising our customers to the best solution from our ranges or presenting merchandise in the best way online.
Roles of the job include:
to provide a professional and quality service to existing and potential customers, whether in person, online or by telephone.
to efficiently deal with customer enquiries, queries and on occasion, complaints.
processing customer orders, dealing with deliveries and stock
Whilst each person ultimately focuses on different aspects of retail, we all serve the customer and thus everyone is initially recruited as a customer service assistant. Uniquely, as you progress with us, your strength and ‘likes’ become clearer and so your role will become more defined. We deal with a wide variety of tasks and while everybody will have their specific roles, due to our small numbers, everyone must be prepared to ‘muck in’ with all aspects of customer service and order fulfilment.
What we can offer you:
• an excellent opportunity to be part of a successful and growing company.
• a full time role with on-the-job training.
• a varied busy and interesting day with tasks changing according to the time of day and the season.
• genuine team spirit.
• staff discount.
• involvement in decision making.
• competitive salary/hourly rate in the retail sector.
and of course, a lovely cup of tea (with biscuits) whenever you need one!
What we would like from you:
Your up to date CV with current contact details. Due to the likely volume of applicants unfortunately we cannot respond to everyone, although we will try and give feedback when requested and if time permits.
A covering email explaining why you would like a career with us and answering any obvious questions raised by your CV. Inadequate details at this stage are unlikely to progress much further.
If you have applied to us previously, please feel free to re-apply, but please indicate this is a reapplication in your covering letter and perhaps, depending on the stage you got to, highlight further details you believe to be relevant, such as additional experience etc.
If you think you have these qualities, please email firstname.lastname@example.org and put your name and the vacancy title in the subject field.