Customer Services

Links to key information pages below (click bold type):

Please note that many of our customer service team are now working from home offices. Please excuse any barking dogs and excited children in the background if calling.

Delivery and Delivery charges - for information on charges, lead times and everything to do with the final stage of your order.

Returning items - please read this before returning any item.

If you want to talk to a real person about:
Ordering - please telephone 0345 605 2505 -

Outdoor Furniture - please telephone 0345 605 2505
- lines are normally open 9.30am-5.30pm Monday - Saturday and 11am-4pm Sundays. Detailed opening times here.

Please leave a message outside these times or if we are unavailable. Costs for calls to these numbers vary according to your operator but are the same as any local call (we pick up the tab for the difference! :)

Other Contact Details - for email and snailmail addresses plus more phone numbers.

Ordering Terms and Conditions - the small print.

More About Us - background information about The Worm that Turned.

Nottingham Shop - more information about our real shop if you want to touch and feel.

Job Vacancies - we are recruiting.

What our customers say - some people have been kind enough to thank us for our service, here you can read some of their unsolicited comments.

Cookies - tiny text files stored on your computer. See here for details of our policy, which sets out what cookies we use, how we use them and how to restrict, block or delete them from if you do not consent to their use.

Privacy Policy - details regarding our use of personal data provided by you to us.

Environmental Policy - a summary our our approach to the environment we're trying to revitalise.

Do please call or email if you can't find what you are looking for.