Terms & Conditions

Hey! - it shouldn't be necessary, but in this crazy world we live in, read this please...

Important Notice

This site contains information for the personal reference of users about The Worm that Turned Ltd, their products, the products they are licensed to distribute and the procedures for making creative submissions to The Worm that Turned. This screen contains the terms upon which you may access the information provided by The Worm that Turned. By accessing any page of our website and/or ordering products from us, you agree to be bound by these terms. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail, telephone 0345 6052505 between 8.00am and 10pm. Outside these hours or if we are busy, you may have to leave a message. We will get back to by phone or email within 24 hours.


"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively and "You" means a user of this Website; "Personal Information" means the details provided by you when you create an account with us; "We/us" means The Worm that Turned Ltd; "Website" means the website located at www.worm.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website may place on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland but for delivery purposes does not include the Channel Islands.

Use of the website


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


You warrant that:

The Personal Information which you are required to provide when you create an account as a customer is true, accurate, up to date and complete in all respects; and

You will notify us immediately of any changes to the Personal Information by updating the details on your account.

You agree not to use a false name or false details in any item of Personal Information.

Privacy policy

We do collect certain Personal Information from you (for example: your name, email address, payment address and details, when you make a purchase from our website). We treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out in our Data Protection and Privacy Policy). We will keep any information on a secure server and we will fully comply with all applicable UK privacy regulations and consumer legislation.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfillment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under a strict obligation to keep your personal information private and adhere to the obligations set out in the applicable UK privacy regulations.

To read more on how your personal data is treated, read our full Data Protection and Privacy Policy. In this policy you can also find out how to stop receiving marketing information.


We use Cookies to further enhance the usability of the Website. Our cookies don't store sensitive information such as your name, address or payment details; they simply hold the 'key' that, once you've bought a product, is associated with this information. However if you'd prefer to restrict, block or delete cookies from www.worm.co.uk you can use your browser to do this.
For more information on our use of cookies, please see our cookie policy. All users of this site will be deemed to have read the terms and conditions.


You agree fully to indemnify, defend and hold us, and our directors, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.

Our rights

We reserve the right to:

modify or withdraw, this Website (or any part thereof) without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

change the Conditions from time to time, and your continued use of the Website following such change shall be deemed to be your acceptance of such change.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. Typically but not always, this will open on a new window. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the any aspect of these sites and as such cannot be held responsible for them.

Purchase of products


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence by us, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Our Returns policy is incorporated into these Conditions.

Contract creation and electronic contracting

The stage that create the contract between you and us are as follows:

  1. You place the order for your products on the website by pressing the Pay now button at the end of the check-out process.
  2. We will send to you an order acknowledgement email. This is not an order confirmation or order acceptance from The Worm that Turned.
  3. As your order leaves us we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions.

Please note that we are not responsible for the non-reciept of any emails you send us as we cannot control an IP from seeing our email address as 'junk mail'. Therefore please be careful when typing our email address customerservices@worm.co.uk or add us into your address book to avoid any errors.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria.
  • A reasonable suspicion on our behalf that the delivery address is unknown to the person whose card is making the payment and that the goods have been ordered fraudulently.

The contract will be concluded in English.

Contract cancellation

Please note that you are entitled to cancel this contract if you want to, provided that you do this no longer than fourteen working days after the day on which you receive the Products. However this does not apply to our made to order items, in this case please see our Additional Furniture T&C's.

If you wish to exercise your right to cancel this contract prior to order despatch, please contact us by phone on 0345 605 2505 or by email at customerservices@worm.co.uk. Please note however that we do require written confirmation of this cancellation. If your order has already been despatched please follow the procedure set out in our Returns policy.

Please note that your right to return Products does NOT apply to Products that fall into the following categories: * Goods made to your specification (for example, water features, bespoke Christmas cards, specific furniture) * Perishable goods (for example plants and food) * CD, DVD, tapes or other recording media, software or videos if their seal is broken.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. We are not infallible and although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position precisely at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

You confirm that the credit/debit/store card or PayPal account that is being used is yours or you are an authorised user.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of transaction

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom or other territory as offered from time to time. Please note that PO box numbers, hotels and accommodation addresses are not normally acceptable and if provided we reserve the right to ask for additional information.
  • Possess a valid credit or debit card issued by a bank acceptable to us or alternatively a confirmed PayPal account.

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


If the goods are faulty or not as described, you must exercise the right to reject the goods within 30 days of delivery unless the expected life of the goods is shorter. If you ask for a repair or replacement within the 30 days, the period is paused so that you have the remainder of the 30-day period or seven days (whichever is longer) to check whether the repair or replacement is satisfactory and to decide whether to reject the goods. You can cancel your order in writing or over the phone, however we do require written confirmation of this. If required, please return our standard cancellation form or if your item is made to your own specification please return our made to order form.

Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale by us. Please note that we do not typically sell off goods damaged in this way and therefore in the event of packaging that is essential to the product presentation, the percentage reduction could be significant (although no larger than replacement packaging if available to us). It is essential that you take reasonable care in the return of the goods. Anything in plastic wrapping can be classed as consumed if the wrapping has been removed unnecessarily and therefore may not be eligible for a refund. The cost of returning the unwanted items remains with the customer. See our detailed return instructions.

Once we have received the returned goods, we will refund the item(s) and standard UK shipping costs within 14 days. If you have opted for an additional delivery service then you will only be entitled to a refund equal to the standard delivery charge.

If you choose to replace or reject your goods and the defect was discovered within 6 months of delivery, it is assumed that the fault was there at the time of delivery unless proven otherwise. If more than 6 months have passed, it is your responsibility to prove that the defect was there at the time of delivery.


Any installation carried out by installers whose details are provided by The Worm that Turned is covered by the contract between you and the installer. Therefore we can accept no liability for claims arising from installation of products purchased from us, and in the event of any queries or problems arising from work carried out by the installers, customers must contact the installer concerned.

We strongly advise that you arrange for your installer to call the day after scheduled delivery at the earliest, since we are unable to guarantee a delivery time of day.

The Worm that Turned Gift Vouchers

The Worm that Turned gift vouchers can be exchanged for goods in The Worm that Turned shop, and can be used to purchase goods online at or over the telephone from The Worm that Turned with prior arrangement. Please call us for information.

Gift vouchers may not be exchanged for cash.


Sale of Products

Products advertised in this site are not available for sale by The Worm that Turned in all countries and places and are only offered for sale by The Worm that Turned where they may be lawfully offered for sale and as indicated in the information displayed about the particular products. The Worm that Turned is not offering the products for sale in any other countries or places.

Orders are subject to availability of stock and The Worm that Turned does not guarantee that at any particular time a product will be available. The Worm that Turned reserves the right to withdraw any product displayed in this site from sale at any time. The Worm that Turned also reserves the right to supply a lesser quantity. On each product page the stock availability is indicated or alternatively an approximate date when stock will be available. This is information is given in good faith to the best of our ability and sometimes includes stock held in our shops.This information can alter on a minute by minute basis and occasionally there can be a delay in updating the information. If you are in any doubt about actual availability, please call us and we will advise accordingly.

If you are planning to collect the item in person, we are happy to reserve the items for you for up to 48 hours providing you give us relevant contact information. Please note that for the avoidance of doubt that products collected and paid for in this way are not covered by the same terms and conditions (in so far as the 'distance selling regulations' do not apply). If you ordering goods for collection in person and there is a risk you might want to return them for reasons of fit, colour etc, we like to be flexible but please advise us beforehand, so that we can make a note of it and advise of any additional terms we wish to add.

Intellectual Property

All copyright in this site and the images and other works displayed in this site is the property of The Worm that Turned or of the licensor or supplier of the products displayed. For information on these copyrights, see the notices on the pages throughout this site.

The Worm that Turned logos and worm image are the trade marks of The Worm that Turned Ltd.

All other trademarks which appear in this site are the property of the various third parties as indicated. For information on these trademarks, see the notices on the pages throughout this site.

Users of this site must not:

  • use or reproduce any of the trade marks that appear in this site;
  • use the material in this site for any purpose other than as a source of information on, or for the purchase of, The Worm that Turned products;
  • download, distribute, modify, copy, or otherwise reproduce any of the material in this site without the express written permission of The Worm that Turned Ltd.

Limitation of liability

While we will try as hard as we can to check the accuracy of any information we place on the Website, we make no guarantees, whether express or implied in relation to its accuracy.

We cannot guarantee that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. Nonetheless we will do the best that we are able to.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses,

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Business Transactions (B2B)

The Terms & Conditions detailed on this page relate solely to personal transactions and for the avoidance of doubt, not those made where the customer has indicated that they are purchasing on behalf of a business. Business T&C's, which may differ from transaction to transaction, are available on request from your normal contact.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what The Worm that Turned and you are expected to do.

You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions.

Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact worm.co.uk

The registered company address of The Worm that Turned Ltd is:

66-68 Derby Road

Company Registration number: 3623114 VAT Registration No. 716115463

We are members of Federation of Small Business.

Click here for full correspondence contact details for worm.co.uk

The Worm that Turned Ltd Nottingham England NG1 5FD Registered in England and Wales Reg No. 3623114