DeliVita are committed to selling high-quality products which they hope you'll enjoy using but we also know that, for one reason or another, there may be occasions when you need to exchange or return something you've bought.

Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt, or email payment confirmation as you might need it as proof of purchase in the event of any after-sales queries.

-Most things we sell are covered by our 30-day returns policy, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.

-If you'd like to return something we've delivered, just call us on 0345 605 2505 or email customerservice@worm.co.uk, and unless otherwise stated we'll collect it for a charge of £50.00.

-We want you to be delighted with your DeliVita products. Please contact us by phone or email if you find a fault with your oven. We will try to find a suitable solution to ensure this are resolved as quickly as possible.

-If you've had the product for up to 1 year, DeliVita will repair the product or, if that's not possible, give you a replacement or, if that's not possible, we will give you a refund. Please contact us if you are experiencing problems with your oven.