Overseas Delivery outside the UK
We welcome enquiries for shipping overseas. We can and have shipped our products to many overseas countries right across the world, however due to the varied nature, sizes and weights of our products, this sometimes does take a few days more to organise than normal. This is particularly the case at the moment whilst we work through the implications of Britain leaving the EU. We need to check the order will get to you in the condition it left us in and that the shipping cost you have been charged is accurate. This may mean short delays and we will keep you informed by email.
Please note that whilst software currently does allow us to select which products are available for specific markets, this isn't always 100% correct and since our goods are primarily selected for the UK, we generally have to deal with overseas shipments on a case by case basis. If a delivery option doesn't show for your product then one or more items may not be available to be shipped to your country (we don't make the rules!).
We reserve the right to decline an overseas order if we believe the combination of items is unsuitable for shipment or the calculated shipping charge is wrong, but will contact you via email to discuss this before shipment and before payment is charged to your account.
[Note the address function described below is currently not available]
Our new 'Capture+' software enables your delivery address to be entered exactly as your local postal company sees it so please use this 'auto-fill' function to avoid any confusion by clicking in the box and altering the flag and name to that of your delivery country. This will then should update the country in our drop-down menu. If it doesn't then the delivery cost might be incorrect, please contact us if this is the case or you don't see your delivery country in the list.
Occasionally our delivery estimate is too high. If our total costs in getting the item to you, are less than the amount charged, then we will make an appropriate refund.
We look forward to helping you with your enquiry and if you have any suggestions to make to us then please do not hesitate to make contact.
Please note that if your home address is in the UK then our prices are shown including GB VAT at the current rate, however if shopping outside the UK then your prices will exclude UK VAT, however you may be charged your local VAT and any duties by the courier. We are investigating options to include local taxes etc, but at the moment they do no.
You might also like to look at our general delivery information.
XMAS LAST ORDER DATES 2021 (as a guide - 2022 will be published when available)
|Area||V. Small Parcel <500g||Small Parcel (Approx. <2kg)||Large Parcel (Approx. >2kg)|
|Australia / New Zealand||Friday 3rd December||Friday 3rd December||Wednesday 8th December|
|Greece||Friday 10th December||Friday 10th December||Friday 10th December|
|Germany||Wednesday 15th December||Wednesday 15th December||Thursday 16th December|
|Italy||Monday 13th December||Monday 13th December||Monday 13th December|
|Canada / USA||Monday 13th December||Monday 13th December||Monday 13th December|
|Finland||Monday 13th December||Monday 13th December||Monday 13th December|
|Sweden||Monday 13th December||Monday 13th December||Monday 13th December|
|Denmark||Wednesday 15th December||Wednesday 15th December||Monday 13th December|
|Netherlands||Wednesday 15th December||Wednesday 15th December||Monday 13th December|
|Switzerland||Wednesday 15th December||Wednesday 15th December||Monday 13th December|
|France||Friday 17th December||Friday 17th December||Monday 13th December|
|Ireland||Friday 17th December||Friday 17th December||Friday 17th December|
For all delivery queries from outside the UK, please phone our help line on + 44 1159482800. We will be delighted to help you.