Overseas Delivery outside the UK
We welcome enquiries for shipping overseas. We can and have shipped our products to many overseas countries right across the world, however due to the varied nature, sizes and weights of our products, this sometimes does take a few days more to organise than normal. This is particularly the case at the moment whilst we work through the implications of Britain leaving the EU. We need to check the order will get to you in the condition it left us in and that the shipping cost you have been charged is accurate. This may mean short delays and we will keep you informed by email.
Please note that whilst software currently does allow us to select which products are available for specific markets, this isn't always 100% correct and since our goods are primarily selected for the UK, we generally have to deal with overseas shipments on a case by case basis. If a delivery option doesn't show for your product then one or more items may not be available to be shipped to your country (we don't make the rules!).
We reserve the right to decline an overseas order if we believe the combination of items is unsuitable for shipment or the calculated shipping charge is wrong, but will contact you via email to discuss this before shipment and before payment is charged to your account.
Occasionally our delivery estimate is too high. If our total costs in getting the item to you, are less than the amount charged, then we will make an appropriate refund.
We look forward to helping you with your enquiry and if you have any suggestions to make to us then please do not hesitate to make contact.
Please note that if your home address is in the UK then our prices are shown including GB VAT at the current rate, however if shopping outside the UK then you may be also be charged your local VAT and any duties by the courier. We are investigating options to include local taxes, etc, but at the moment they do not.
You might also like to look at our general delivery information.
CHRISTMAS LAST ORDER DATES 2023
(As a guide - 2024 will be published when available)
|Area||V. Small Parcel <500g||Small Parcel (Approx. <2kg)||Large Parcel (Approx. >2kg)|
|Australia / New Zealand||Monday 4th December||Thursday 30th November||Wednesday 13th December|
|Greece||Wednesday 6th December||Thursday 7th December||Wednesday 13th December|
|Germany||Wednesday 6th December||Friday 8th December||Wednesday 13th December|
|Italy||Wednesday 6th December||Friday 8th December||Tuesday 12th December|
|Canada / USA||Thursday 7th December||Friday 8th December||Thursday 14th December|
|Finland||Thursday 7th December||Friday 8th December||Tuesday 12th December|
|Sweden||Thursday 7th December||Friday 8th December||Wednesday 13th December|
|Denmark||Wednesday 6th December||Friday 8th December||Friday 15th December|
|Netherlands||Saturday 9th December||Saturday 9th December||Friday 15th December|
|Switzerland||Saturday 9th December||Saturday 9th December||Friday 15th December|
|France||Monday 11th December||Monday 11th December||Thursday 14th December|
|Ireland||Saturday 9th December||Saturday 9th December||Monday 18th December|
For all delivery queries from outside the UK, please phone our helpline on + 44 1159482800. We will be delighted to help you.