Additional Terms and Conditions for made to order furniture

Items not in stock are made by the Fermob factory to order and therefore are subject to additional terms and conditions below:


If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it immediately to another customer at the full selling price. We'll therefore charge a cancellation fee of 50% of the order price. Thus our normal refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty.


The lead time for made to order furniture is normally 4-6 weeks but this can alter in the summer months and is out of our control. We will keep you informed if there is any delay to your order, however the delivery of goods within our estimated time is not guaranteed. Cancellation fees may still apply even if the order is still in production.


Neither of these conditions affects your statutory rights when goods are faulty, or not as set out above.


Anyone placing order from product pages will be deemed to have read and understood these terms and there is a link to it on every page.


Please do not hesitate to contact us on 0345 605 2050 if you are in any doubt or need clarification.


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